Customer Service Executive

2 days ago

Newcastle, New South Wales, Australia Carbiz Full time
About the Role

As a Customer Service Executive, you will be responsible for high-quality customer service by managing vehicle deliveries, facilitating onboarding,resolving inquiries andmaintaining excellent vehicle presentation standards.

Perks & Benefits

- Bonus Incentive Scheme – Additional earning potentials through various streams of bonus incentives.
- Employee Wellbeing Program – Access to comprehensive 24/7 real time support through chat or phone as well access to a wellbeing library of resources through Sonder for safety, mental and physical wellbeing.
- Exclusive Discounts – Access special offers and discounts through platforms like SWAG/Employment Hero and Flare.
- Team Celebrations – Monthly team lunches, birthday celebrations, and festive gatherings for major events.
- Career Development – Ongoing training, mentorship, and opportunities for growth.

Key Duties & Responsibilities

- Deliver vehicles to clients, ensuring timely and efficient service.
- Provide top-notch customer service by addressing client inquiries, resolving issues, and ensuring satisfaction.
- Assist with the coordination of vehicle logistics, ensuring smooth and efficient operations.
- Prepare cars for hire, including thorough detailing of the vehicle's interior and exterior.
- Assist with the onboarding process for new clients, ensuring they have all the information and support they need.
- Enjoy the thrill of driving a variety of high-quality vehicles

About You

- Valid driver's license with a clean driving record (Essential).
- Strong verbal and written communication skills to effectively interact with clients and team members.
- Ability to work independently, manage your time effectively, and thrive in a team-based environment.
- Ordinary hours vary between 7:00am-8:00pm Monday-Sunday with 8-hour shifts. Must have capacity to work a minimum of 32hr work week.

About Us

At Carbiz, we're more than just an award-winning accident replacement vehicle provider. We're committed to keeping our customers' lives moving when their car can't, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 10,000 5-star reviews and multiple industry accolades, including Business Concept's 'Automotive Awards 2023' and 'Australia/'s Best Accident Replacement Service' for three consecutive years from ProductReview.com.au, we've earned a trusted reputation for delivering reliable, like-for-like vehicles when they're needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life's unexpected disruptions, making a meaningful impact on the community we serve.

Our Values

- Love what we do - We are passionate about delivering for our customers, team, and partners every time
- Better than yesterday - We grow each day, learning from our experiences
- Win with trust - Lead the market by being trusted, reliable and helpful
- Collaborative core - Working smarter together
- Valuing people - We respect our people, encourage their development, and reward their performance

Apply Now

If you, or anyone you know, are looking for a Customer Service Executive position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you

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