Claims Advisor

Full-time, Kelvin Grove 2 days per week, flexible WFH 3 days per week. Australia's largest NFP provider of Health and Aged Care services Generous salary packaging - up to $18,550 per annum tax free

About Us

Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

About the opportunity

At Bolton Clarke, “Always safe” is a foundational value. Reporting into the Workers' Compensation Team Leader, this position will play an active role in achieving our workers' compensation and injury claims management goals, particularly within the QLD self-insurance scheme. The role requires previous experience in claims and/or case management, as well as strong administrative skills in supporting claims and injury management. The ability to work independently in a small team is essential.

Key activities:  

• Manage claims portfolio in compliance with legislation and license requirements.
• Provide advice on workers' compensation entitlements.
• Process weekly compensation entitlements.
• Educate managers and staff on workers' compensation and injury management.
• Accurately record claims and documentation in the claims management system.
• Facilitate discussions with Rehabilitation Advisors to ensure optimal recovery outcomes.
• Maintain excellent customer service and relationships with stakeholders.
• Support general well-being initiatives and perform related admin tasks.
• Ensure compliant and cost-effective claim expenditures.

We would love to hear from you if you have:  

• Proven end-to-end claims case management experience, ideally in QLD workers' comp.
• Qualifications or equivalent experience in case management.
• Effective time management and coordination skills.
• Strong organisational and planning abilities with attention to detail.
• Excellent written and verbal communication and interpersonal skills.
• Positive team player with a proactive attitude.
• Experience in self-insurance scheme is highly regarded.
• Ability to build relationships with stakeholders for effective claims/case management.
• Occasional flexibility for intra- or inter-state travel.

  
Our Benefits
 
Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:  

• Flexible Hybrid working arrangement, 2 days in the office, 3 days WFH. 
• A work culture that values you and invests in your career.
• Salary packaging options and tax benefits of up to $15,900 plus an additional $2650 in entertainment per year available
• Mobile phone and laptop provided.
• Options for additional purchased leave
• Mix of office-based work and working from home
• Employee Assistance Program for you and your family
• Private health insurance discounts
• Flight Centre Travel Club holiday deals

How to Apply

Please apply below with a resume and cover letter or direct on our careers site at www.boltonclarke.com.au/about-us/our-people/career-opportunities/
For further information or a copy of the Position Description please contact recruitment@boltonclarke.com.au

Applicants must obtain Federal Police Clearance or willingness to undertake the check, along with obtaining a 2024 flu vaccination and meeting Covid-19 vaccination evidence in line with current requirements.

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