Department Leadership Role

3 weeks ago

Indooroopilly, Australia H&M Group Full time
About the Opportunity

We are seeking a skilled and experienced Department Manager to join our team at H&M Group.

Job Description

As a Department Manager, you will play a critical role in supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with store objectives. You will ensure that your team has the necessary skills and knowledge to meet customer needs and achieve sales targets.

The key responsibilities of this role include:

  • Analyzing and following up on Sales & Profit KPIs for your department and working with Visual Merchandisers to maximize sales;
  • Driving the Hello Member program in line with country goals (excluding NZ ads);
  • Ensuring your department continuously meets H&M standards and using the Customer Experience Tool to follow up on performance;
  • Working with your Visual Team to implement the Commercial Handbook;
  • Evaluating and managing the performance of your team, providing regular feedback, executing performance development reviews, and developing action plans to improve performance;
  • Actively working with a talent pipeline in your department to support business and store needs.

To be successful in this role, you should have a positive, inclusive, and creative leadership style, with excellent communication and coaching skills. You should also have a commercial mindset, with experience analyzing commercial reports and formulating plans to maximize sales.

Required Skills and Qualifications

The ideal candidate will possess the following skills and qualifications:

  • A customer-centric mindset;
  • Experience analyzing commercial reports and formulating plans to maximize sales;
  • Strong organizational skills and ability to prioritize multiple tasks based on business needs;
  • Excellent communication and relationship-building skills;
  • Ability to delegate, follow up, and provide straightforward feedback to coach and develop team members;
  • Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development.
Benefits

As an employee of H&M Group, you will enjoy a range of benefits, including:

  • A competitive salary ranging from $80,000 to $110,000 per year, depending on location and experience;
  • A staff discount card, valid across all H&M Group brands in stores and online;
  • Opportunities for career growth and professional development;
  • A collaborative and dynamic work environment;
  • Access to exclusive events and experiences.
About H&M Group

H&M Group is a global fashion leader, committed to delivering high-quality fashion at affordable prices while promoting sustainability and social responsibility. Our mission is to inspire people to live their best lives through fashion, and we strive to make a positive impact on our communities and the environment.

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