Technical Support Specialist

4 weeks ago


Perth, Western Australia Position Partners Full time

Role Overview

Aptella is seeking a skilled Technical Support Specialist to join their team in Perth, WA. This full-time role involves providing technical support to customers in relation to GIS/Mapping, GPS, Total Station, Machine Control, and Software solutions.

The ideal candidate will have a background in Operational Technology and a strong interest in problem-solving. Key responsibilities include:

  • Providing technical phone support
  • Managing support cases within a case management framework
  • Field support for Geo-Spatial and/or Mining products, including Machine Control products
  • Internal support for the Field Services Team
  • Assisting the Pre-Delivery Team Leader in setting up hire equipment and Geo-Spatial deliveries
  • Assisting the Field Services Scheduler with field service requirements and scheduling
  • Customer liaison to assist with delivery requirements and system setup
  • Delivery of basic user training to customers

About the Role

To be successful in this role, you will have the following attributes:

  • Experience with Operational Technology
  • Experience with Networks or RF communication technology
  • Familiarisation with heavy machinery and site operations
  • Excellent communication and organisational skills
  • Strong attention to detail
  • Team-oriented, excellent interpersonal skills, and a positive outgoing personality
  • Goal-oriented, outcome-focused, performance-driven
  • Ability to build and manage relationships
  • Sound computer skills and ability to use Microsoft Office applications
  • Display a high degree of professionalism and a positive attitude
  • Strong technical aptitude
  • Able to work independently with minimal direction
  • Ability to build and manage customer relationships and expectations

About Aptella

Aptella is a dynamic and inclusive workplace that values collaboration, innovation, and diversity. We offer a competitive reward structure, continuous learning and career advancement, flexible work arrangements, and generous parental leave. If you're driven by excellence and ready to make a meaningful impact in your career, Aptella is the place for you.



  • Perth, Western Australia Technical Resources Full time

    About the RoleWe are seeking a highly skilled Senior Technical Port Operations Specialist to join our team at Technical Resources. In this role, you will provide engineering technical support for clients' port assets.Experience: 3-5 years of experience in a similar role is essential.Key Responsibilities:To provide technical support for various port assets.To...

  • Electrical Engineer

    2 weeks ago


    Perth, Western Australia Technical Resources Full time

    Job Title: Electrical Engineer - Technical SpecialistAbout the Role:We are seeking an experienced Electrical Engineer to join our team as a Technical Specialist. This is a unique opportunity to work with a leading provider of technical resources and contribute to the success of our clients.Key Responsibilities:Deliver electrical engineering services that...


  • Perth, Western Australia Pyramid Global Technologies Full time

    About the role of Technical Support Specialist at Pyramid Global TechnologiesA) Technical Support Specialist1) Experience in development and support of applications built on OpenROAD and C++ is required, with a minimum of 5 years of experience.Skill set: OpenROAD, C++,B) Technical Support Specialist2) Experience in development and support of applications...


  • Perth, Western Australia Technical Resources Full time

    About the roleProvide technical support for clients' port assets, leveraging expertise in plant and equipment.3-5 years of experience required.Rotating shift work, 5/2 4/3 roster.Familiarity with various types of plant and equipment in ports, mines, and rail facilities.Knowledge of production processes and flow sheets for different facilities.Broad...


  • Perth, Western Australia R&D Solutions Pty Ltd Full time

    Technical Support SpecialistThe Technical Support Specialist role at R&D Solutions Pty Ltd presents an excellent opportunity to contribute to the success of our dynamic team in the mining, resources, and energy sectors. As a full-time position, you will play a vital part in providing expert technical support and analysis to our clients. Your strong...


  • Perth, Western Australia Technical Resources Full time

    Technical Resources is seeking an experienced Control Systems Design Specialist to join our team in Australia.Job OverviewThe ideal candidate will have a strong background in control system design and implementation, with experience in development of control system designs on key industrial projects.We offer a competitive salary package, including a base...


  • Perth, Western Australia Hudson Full time

    Job Title: Technical IT Support SpecialistAbout the Role:We are seeking an experienced Technical IT Support Specialist to join our client's dynamic IT team for a 6-month contract position, with the possibility of extension.Key Responsibilities:Provide expert L2/L3 IT support for both in-office and remote staff, ensuring prompt resolution of complex...


  • Perth, Western Australia Global Growth Solutions Pty Ltd Full time

    Job OverviewWe are seeking a skilled and experienced Technical Support Specialist to join our team at Global Growth Solutions Pty Ltd in Balcatta, Perth. The successful candidate will be responsible for providing exceptional technical support to our clients, resolving complex hardware, software, and network issues, and ensuring a high level of customer...


  • Perth, Western Australia Technical Resources Full time

    Job Title: Electrical Design SpecialistJob Summary: We are seeking an experienced Electrical Design Specialist to join our team at Technical Resources. The successful candidate will be responsible for electrical design for defect elimination and operational improvement projects, providing technical guidance and design review for capital projects, and...


  • Perth, Western Australia Position Partners Full time

    Company OverviewAptella is a leading provider of GIS/Mapping, GPS, Total Station, Machine Control and Software solutions.We are seeking an experienced Technical Support Specialist to join our team based in Perth, WA.


  • Perth, Western Australia Technical Resources Full time

    Electrical Controls SpecialistJob Overview:We are seeking an experienced Electrical Controls Specialist to join our team at Technical Resources.About the Role:This is a 12-month fixed-term contract, with a roster of 5:2:4:3. You will be responsible for providing electrical design and technical support for defect elimination and operational improvement...


  • Perth, Western Australia Technical Resources Full time

    **About the Company:**We are Technical Resources, a leading provider of innovative solutions in the mining industry. Our team is dedicated to delivering exceptional results and exceeding client expectations.**Estimated Salary Range:** $120,000 - $150,000 per annum**Job Description:Supports the team to provide mine survey insight and input into mining and...


  • Perth, Western Australia Technical Resources Full time

    Job Title: Senior Mechanical Design SpecialistRole Overview:Technical Resources is seeking a Senior Mechanical Design Specialist to join our team in Perth, WA. As a key member of our design team, you will be responsible for delivering high-quality mechanical piping designs for large-scale iron ore mining projects.Key Responsibilities:Develop piping...


  • Perth, Western Australia Infosys Full time

    About InfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling...


  • Perth, Western Australia Technical Resources Full time

    Job Summary: We are seeking an experienced Electrical Controls Specialist to join our team at Technical Resources. The successful candidate will be responsible for electrical design for defect elimination and operational improvement projects, as well as providing technical guidance and support for capital projects.Key Responsibilities: · Electrical design...


  • Perth, Western Australia Technical Resources Full time

    Job Title: Senior Electrical Systems SpecialistAbout the Role: We are seeking an experienced Senior Electrical Systems Specialist to join our team at Technical Resources. This is a fantastic opportunity for a skilled professional looking to take on a challenging role with a leading provider of technical solutions.Key Responsibilities: Electrical design for...


  • Perth, Western Australia Pyramid Global Technologies Full time

    About Pyramid Global TechnologiesWe are seeking an experienced Technical Support Specialist to join our team at Pyramid Global Technologies. This is a fantastic opportunity for someone who enjoys working with various technologies and has a passion for delivering exceptional support.Job SummaryThis role will be responsible for providing technical support and...


  • Perth, Western Australia Technical Resources Full time

    Job Summary:Technical Resources is seeking an experienced Electrical Controls Specialist to join our team. The successful candidate will be responsible for electrical design for defect elimination and operational improvement projects, as well as providing technical guidance and support for capital projects.Key Responsibilities:Electrical design for defect...

  • Mechanical Checker

    1 month ago


    Perth, Western Australia Technical Resources Full time

    **Job Title:** Mechanical Checker**Job Summary:** We are seeking a skilled Mechanical Checker to join our team at Technical Resources.**Key Responsibilities:**Perform mechanical checking and inspection tasks to ensure compliance with statutory and regulatory requirements.Review drawings against layout and client specifications.Liaise with engineers and...


  • Perth, Western Australia Technical Resources Full time

    Job Title: Protection Systems SpecialistJob Summary:We are seeking a highly skilled Protection Systems Specialist to join our team at Technical Resources. As a Protection Systems Specialist, you will be responsible for designing and reviewing protection systems, reviewing and interpreting engineering drawings, documents, specifications, and scopes, and...