Technical Support Specialist
2 days ago
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Job Summary
We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing Level 2 support to our EUC environment, ensuring that all technical issues are resolved in a timely and efficient manner. You will work closely with our internal teams to identify and resolve technical issues, and provide excellent customer service to our clients. If you have a passion for technology and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities
Provide Level 2 support to our EUC environment, including troubleshooting and resolving technical issues
Collaborate with internal teams to identify and resolve technical issues
Provide excellent customer service to our clients
Work closely with our offshore teams to ensure seamless support
Stay up-to-date with the latest technology trends and advancements
Requirements
5-7 years of experience in supporting EUC devices in an IT infrastructure function
Good experience in troubleshooting desktop/laptop issues
Experience in supporting Apple devices
Experience in providing ITIL-based support for EUC environments
Good understanding of ITIL processes
Experience working with hardware and software vendors
Experience in providing support to printers, scanners, and fax machines
Basic knowledge of VPN, VDI, and antivirus technologies
Experience in re-imaging machines
Good skills in patching and software deployment
Experience in supporting corporate mobile devices
Must have knowledge of typical desktop applications (Outlook, MS Teams, Skype, SharePoint, MS Office)
Should have good understanding of Microsoft Active Directory, DHCP, and DNS
Should have good understanding of user profile management
What We Offer
At Infosys, we offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. We are committed to creating an inclusive and diverse work environment, and we welcome applications from candidates from all backgrounds. If you are a motivated and talented individual who is passionate about technology, we encourage you to apply for this exciting opportunity.
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