High-End Travel Expert

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Travel Consultant Job Description

We are a 175-year-old company built on innovation and shared values. Our culture is centered around leadership, customer satisfaction, and community support.

You will be part of a team where your voice matters, your work has impact, and you'll help define the future of our organization.

We recognize and reward our colleagues for their contributions, leadership, and impact. Every colleague shares in our success, and together we strive to provide an exceptional customer experience with integrity and compassion.

We offer comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Key Responsibilities:
  • Understand cardholder travel requirements including accommodation and special interests
  • Plan and fulfill travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow-up
  • Provide recommendations and support Card Members through self-fulfilling their lifestyle bookings for dining, event tickets, and more
  • Fulfill any special access or by invitation-only events
  • Meet key performance targets such as efficiency and customer satisfaction
  • Deliver exceptional Customer service
Required Skills and Experience:
  • Global Distribution System (GDS) work knowledge; Sabre is helpful
  • Travel agency experience within a fast-paced environment; Preferably in a contact centre
  • Luxury product knowledge including airlines, hotels, cruise, dining, theatre, fashion, sports & events
  • Strong sales and interpersonal skills
  • Excellent verbal and written communication skills
  • A willingness to win and have worked in a Performance-based environment where regular coaching and feedback is provided to achieve results
  • Strong collaboration with others to achieve shared goals; Excellent interpersonal skills
  • Experience demonstrating integrity, accountability, agility, and adaptability in actions
Work Arrangements:
  • Work 5 days a week, 8 hours shift (30 minutes break + 2 x 15 minutes break in between)
  • Rotating roster 7 days a week, 7am-7pm (including weekends and public holidays)
  • Roster changes every 3 months

We offer the flexibility to work in a Hybrid role with options to work onsite in our Sydney office full time or hybrid (mix of onsite and work from home).

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