Coordinators for Freight Operations

2 days ago

Melbourne, Victoria, Australia beBeeFreight Full time $90,000 - $120,000

We are seeking a skilled and customer-focused Coordinator for our Freight Operations team.

Job Purpose

The primary responsibility of this role is to manage and execute end-to-end freight forwarding operations, ensuring seamless shipment execution and timely resolution of customer inquiries.

Key Responsibilities:
  1. Manage the entire shipment process from booking to job closure, ensuring compliance with all procedures and standards.
  2. Coordinate and process sales orders with precision and speed, ensuring timely and accurate execution of shipments as per confirmed bookings.
  3. Ensure special instructions are followed and appropriate methods are utilized for each shipment.

Customer Interaction and Service Excellence:

  1. Maintain regular communication with customers to provide status updates, respond to inquiries, and address any issues promptly.
  2. Build rapport and trust with customers by maintaining detailed profiles, managing pricing/quote inquiries, handling disputes and claims, and resolving complaints effectively.

Team Collaboration and Productivity Management:

  1. Oversee daily shipment monitoring efforts to ensure productivity meets departmental and company standards.

Compliance and Documentation:

  1. Ensure all shipment documentation is accurate and complete, complying with import/export regulations and policies.

Financial Coordination and Escalation:

  1. Collaborate with the Finance Department on invoicing and customer payments, ensuring timely and accurate processing.

Education Requirements:

  1. Bachelor's Degree in any discipline or professional certification in business administration.
  2. Additional certifications in logistics, freight, or transport are preferred.

Background and Experience:

  1. Minimum 3 years in a similar freight forwarding or operations role.
  2. Basic knowledge of customs laws, procedures, and systems.

Competencies and Skills:

  1. Communication: Fluent in English, strong interpersonal skills.
  2. Technical: Proficient in ERP (CargoWise One) and MS Office.

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