Perth Hospitality Manager
1 week ago
About QT
QT is a collection of 10 hotels and resorts spanning Australia and New Zealand, each linked by our signature service and commitment to quirk.
At QT Perth, we're an eclectic urban oasis where everyone fits in perfectly. Service obsessed? Better yet.
We boast designer guest rooms, event spaces, Santini Bar & Grill, and Rooftop at QT, offering ample opportunities to insert your passion for making the day.
About the Role
Key Responsibilities:
- Abiding by all licensing restrictions and legislation.
- 100% guest focus every shift, driving engagement and guest interaction through your team and yourself.
- Drive the 'Good to Great' culture in all Outlets – People, Product & Service.
- Drive and up-sell all products and cross-sell into departments, setting minimum spend targets each shift.
- Monitor staff conduct, ensuring they provide the highest level of service, both courteous and friendly.
- Handle opening and closing procedures, conducting a full stock check, and ensuring the floor is sufficiently stocked.
- Welcome staff and ensure their start times correspond to the roster, monitoring punctuality.
- Minimize wage costs by signing staff off when the floor becomes quiet, and co-ordinate breaks.
- Maintain the highest level of cleanliness in all areas.
Benefits & Perks
At QT, we offer incredible team member discounts from your first day on-the-job, 50% off stays at EVT hotels, and more.
Skills & Experience
- A genuinely passionate customer service giver who's hands-on approach leads the team.
- A natural-born leader who takes pride in developing future leaders with your inspirational management experience and approachable manner.
- Driven to be the best, consistently table new and creative ideas to remain the industry leader.
- Possess strong financial acumen and understand budget targets, payroll, and associated expenses.
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