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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide exceptional customer service to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
- Manage client interactions, including greeting clients, attending to counter and telephone enquiries, and providing information and support as needed.
- Perform administrative tasks, including data entry, processing claims, and preparing reports.
- Liaise with clients, clinicians, and other stakeholders to ensure seamless communication and service delivery.
- Assist clinicians with the provision of clinical services, including identifying client needs, offering professional advice, and demonstrating the use of hearing aids.
- Experience in a customer-facing role, preferably in a healthcare or service industry.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Intermediate to advanced level computer literacy, with proficiency in Microsoft Office and other relevant software.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Commitment to providing exceptional service and exceeding client expectations.
- A competitive salary package, including a generous superannuation contribution.
- Flexible work arrangements, including a 9-day fortnight and opportunities for remote work.
- Ongoing training and development opportunities to enhance your skills and knowledge.
Hearing Australia is a leading provider of hearing care services, dedicated to delivering exceptional service and support to our clients. We are passionate about making a difference in the lives of our clients and their families, and we are committed to creating a workplace culture that values diversity, equity, and inclusion.
