Care Support Advisor

2 weeks ago

Wollongong, New South Wales, Australia beBeeCustomerSupport Full time $55,000 - $85,000
Job Description

We are seeking skilled professionals to join our team as Care Support Advisors. This role offers a fantastic opportunity for individuals who thrive in dynamic settings and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

As a Care Support Advisor, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Deliver exceptional customer service skills to customers addressing their needs effectively and efficiently.
  • Proficiency in PC literacy and experience with various computer platforms and software enabling smooth navigation and operation across multiple systems.
  • Adaptability in a busy environment and capability to manage inbound calls within a bustling contact center setting maintaining composure and professionalism under pressure.
  • Strong multitasking skills capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
  • Clear verbal and written communication excellent communication abilities both verbally and in writing to convey information clearly and effectively to customers.

These qualities collectively contribute to the success of a Care Support Advisor enabling them to provide exceptional service and support to customers while thriving in a fast-paced work environment.

Culture & Benefits
  • A collaborative working culture where you'll feel valued and supported every day.
  • Access to a trusted mental health and well-being platform giving you peace of mind and helping you thrive.
  • Opportunities for career progression with a company that invests in your professional growth and development.

At our organization equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it valuing every individual's contribution to our collective success and growth.

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