Aged Care Support Advisor

7 days ago

Wollongong, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

Delivering Exceptional Customer Experiences

About the Role

This is a rewarding position where you will directly contribute to the community, handling queries on behalf of an Australian Government agency. You will be responsible for answering inbound calls from families and carers seeking information on Aged Care services available.

Key Details:

  • Multiple permanent full-time and part-time positions available
  • Operating hours Monday to Friday 8am - 8pm | Saturday 10am - 4pm
  • Rotating roster generally released 2 weeks in advance
  • 10 day full time paid training + 4 weeks access to additional support while you're settling in
  • You will be required to complete a police check for this role
  • Easy access via public transport (free bus across the road) and walking distance to parking

Key Responsibilities:

  • Answer inbound calls from families and carers seeking information on Aged Care services available
  • Discuss options and advise which services can assist with independent living at home as well as short term and long term care options
  • Assess the potential need for a My Aged Care representative to visit a customer at home
  • Chat with our customers and make sure they have all the info they need and feel like they are being heard
  • Display a high level of empathy

Culture & Benefits

Hourly rate + On Target Earnings (based on reaching KPI's)

Unlimited access to Sonder - Trusted Mental Health Platform

Extensive training is provided to support career development within the business

An environment that is supportive, engaging and highly interactive where casual attire is welcomed

Incentives/reward and recognition programs

Staff discounts on a number of services provided by our clients

Multiple award-winning customer experience organisation with over 40 years of experience

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