Retail Ambassador

2 weeks ago


North Ryde, New South Wales, Australia Aesop Full time

About Aesop

Aesop is a global retail organization that has been cultivating an inspiring and inclusive environment for over 35 years. We offer professional development and advancement opportunities to support our employees' career goals and aspirations.

Our Approach

We take a meticulous approach to skin care, using only the most efficacious ingredients to create formulations that stimulate the senses. Our recruitment process is designed to seek out considered and inspired individuals with diverse perspectives who can bring out the best in themselves and others.

Sustainability and Inclusion

We aim to strike a balance between people, planet, and profit, actively reducing our footprint on the planet. We have achieved certification as a B Corp and are committed to building a more sustainable and inclusive society.

Role Purpose

As a Retail Consultant, you will embody our desire to engage, listen, and guide customers to products that meet their needs. You will welcome customers into our spaces and through intentional interactions deepen their experience of our products. Your goal is to deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

Key Responsibilities

  • Operate within a customer service role or environment
  • Utilize effective selling skills to drive commercial outcomes
  • Participate in and contribute to a team
  • Manage interpersonal relationships and contribute to a positive and inclusive experience for all
  • Utilize empathy to understand others, listen without judgment, and act on diverse perspectives
  • Communicate effectively and solve problems
  • Have a working knowledge of skin care and the skin care industry (advantageous)
  • Have knowledge of hair care, body care, fragrance, and home categories (advantageous)

Working Arrangements

This is a part-time position with an on-site working pattern. The roster is as follows:

  • Wednesday: 10:00am - 5:00pm
  • Thursday: 2:00pm - 9:00pm
  • Friday: 9:30am - 6:00pm
  • Saturday: 9:00am - 6:00pm
  • Approximately 28 hours per week

What's on Offer

We take a holistic approach to employment, promoting professional development, career growth, employee well-being initiatives, and encouraging deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. Employee benefits include:

  • Generous product discount allowance and bi-annual complimentary product allocation
  • Paid volunteering allowance for all employees
  • Bonus opportunity based on personal and business performance
  • Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training, and study support opportunities
  • Access to employee assistance programs, complimentary subscription to Headspace mindfulness app, and summer wellness leave options


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