Customer Service Specialist

2 days ago


Kingswood, Australia HOBAN Full time

We are seeking a highly skilled Customer Service Specialist to join our team in Tamworth, NSW. This role offers the opportunity to make a meaningful impact in the lives of participants and contribute to accessible, consistent experiences.

The ideal candidate will possess strong communication skills, with the ability to provide clear, straightforward advice to internal and external stakeholders. You will be skilled in delivering welcoming, professional support for participants and handling high volumes of enquiries effectively.

This is a full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time. The competitive pay rate of $37.36 per hour, including casual loading, provides financial stability and recognition for your expertise. Additionally, you will receive 11.5% superannuation to secure your future and support your retirement planning.

Key Responsibilities:

  • Provide high-quality customer service as the initial point of contact for participants and stakeholders, both in person and over the phone.
  • Support participants attending in-person appointments, ensuring a welcoming and efficient experience.
  • Resolve straightforward enquiries, using provided resources and guidance.
  • Manage team email inboxes, calendars, and appointment scheduling to meet deadlines.
  • Process delegate tasks and provide administrative support, adhering to relevant guidelines.
  • Coordinate internal meetings, take minutes, and maintain records and data.
  • Assist with travel arrangements, invoice processing, and respond to requests.

Requirements:

  • Strong Communication Skills: Ability to provide clear, straightforward advice to a wide range of stakeholders.
  • Customer Service Focus: Skilled in delivering welcoming, professional support for participants and handling high volumes of enquiries effectively.
  • Attention to Detail: Experienced in managing email inboxes, scheduling, and processing administrative tasks with accuracy.
  • Organisational Skills: Able to prioritise tasks and manage your workload within deadlines.
  • Team Player: Willingness to collaborate and support peers in a fast-paced environment.
  • Adaptability: Capable of responding to operational needs, from administrative support to assisting with team logistics.

HOBAN values diversity and encourages applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people. We provide reasonable adjustments during the recruitment process.



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