Remediation Resolution Specialist

1 week ago

Melbourne, Victoria, Australia beBeeInvestigator Full time $60,000 - $90,000

Job Opportunity

Are you passionate about delivering exceptional customer outcomes? We are seeking a dedicated professional to join our team as a Remediation Officer.

This role involves reviewing files, managing customer interactions, and ensuring accurate fee charging. If you have a keen eye for detail, excellent communication skills, and a passion for investigation, this could be the perfect opportunity for you.

  • Key Responsibilities:
  • File reviews on matching of fees charged for valuations.
  • Proactively managing customer files and demonstrating the right behaviours when completing file reviews.

Requirements

To succeed in this role, you will need:

  • A high attention to detail with a focus on quality.
  • Previous customer service or administrative experience.
  • Availability during business-critical operating hours 9am to 5pm.
  • Great communication skills, comfortable with multiple tasks at one time and have a passion for investigation.
  • A Banking and Finance background is preferred but not essential.
  • Self-motivation.

What You Will Get

In this role, you will enjoy:

  • Extensive training opportunities.
  • The support of a collaborative team who will share your wins and successes.

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