Chief Associate Experience Officer

4 days ago

Port Douglas, Queensland, Australia beBeePeople Full time $100,000 - $130,000
Lead People and Culture Strategist

We are seeking a skilled and innovative professional to lead our People and Culture function. Reporting directly to the General Manager, this role is central to shaping the associate experience, driving engagement, and fostering a high-performance culture aligned with our company values.

The successful candidate will be responsible for championing and implementing HR strategies that deliver business results and support operational excellence. This will involve partnering with department heads to drive performance, engagement, and workforce planning.

Key Responsibilities:
  • Strategic Leadership:
    • Develop and implement HR strategies that align with business objectives.
    • Partner with department heads to drive performance and engagement.
    • Provide expert advice on legislation, awards, policies, and procedures.
    • Conduct investigations, manage grievances, and ensure compliance with relevant legislation.
  • Talent Acquisition and Development:
    • Lead recruitment, onboarding, and retention initiatives.
    • Develop and maintain the resort's talent acquisition strategy, including local networking and recruitment channels.
    • Support performance reviews, succession planning, and talent development.
  • Learning and Development:
    • Design and deliver training programs and department-specific learning initiatives.
    • Promote global learning platforms and leadership development pathways.
  • Associate Experience:
    • Manage all aspects of the employee lifecycle from inviting and welcoming to connecting and growing.
    • Organise and execute events and activities to foster a caring and engaged community.

About You:

  • Hospitality experience required in either HR or an operational role.
  • Minimum 5 years' experience in a HR Business Partner or advisory role; hospitality experience highly regarded.
  • Experience managing a team.
  • Strong knowledge of Australian HR/IR legislation.
  • High-level communication skills, both written and verbal, including report writing.
  • Self-motivated, driven, and energized in a fast-paced environment.
  • Full working rights in Australia.
  • What We Offer:
  • Relocation assistance available.
  • Exclusive staff discounts on food, beverage, and hotel rooms across our properties worldwide.
  • Supportive workplace culture that values wellbeing, development, and recognition.
  • Career development and international mobility opportunities within our global network.
  • Employee Assistance Program supporting physical, emotional, and financial wellbeing.
  • Live and work in paradise – enjoy a relaxed lifestyle in a world-class location.

We are an equal opportunity employer dedicated to creating a diverse and inclusive workplace.

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