IT Change, Problem, and Incident Management Specialist

3 days ago


Collingwood Park, Queensland, Australia Bank Australia Full time

Bank Australia is a purpose-driven bank that aims to create a fairer and more just world. We are currently seeking an experienced IT Change, Problem, and Incident Lead to join our Information Technology team.

The successful candidate will be responsible for managing and coordinating all activities related to change, problem, and incident management processes aligned to ITIL processes and industry best practices. This includes providing leadership and guidance to the Change Advisory Board (CAB) members and broader business stakeholders, fostering a culture of collaboration, accountability, and continuous improvement.

About the Role
  • This is a permanent, full-time opportunity based in our Collingwood Head Office.
  • We offer a competitive salary package, including a base salary of $120,000 per annum, 13% superannuation, and flexible working options.

Key Responsibilities:

  • Develop and maintain policies, standards, procedures, and associated instruments related to change, problem, and incident management.
  • Communicate changes effectively to all stakeholders, ensuring awareness and understanding.
  • Assess the impact and readiness for changes, ensuring all changes are thoroughly tested and documented.
  • Conduct thorough investigations to identify the root causes of problems and implement solutions to prevent recurrence.

Requirements:

  • Proven experience in change, problem, and incident management roles.
  • Experience in IT service management.
  • Excellent communication and interpersonal skills, liaising both internally within the organisation and externally with vendors.
  • Relevant certifications, such as ITIL Foundation certification or higher, COBIT, are highly desirable.

About Bank Australia

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds, and people with disabilities.



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