Technical Operations Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $120,000

Job Title: Technical Operations Specialist

Role Summary

We are seeking an experienced Technical Operations Specialist to join our team. As a key member of our operations department, you will play a critical role in driving operational excellence and contributing to our Service Desk Automation journey.

About the Job

This is a unique opportunity to work with a cutting-edge technology platform that unifies digital and physical data into a single system of record. You will be responsible for supporting devices deployed in customer environments, including people counting sensors, network switches, routers, and WiFi access points, and ensuring their seamless integration into our analytics and AI platform.

You will troubleshoot issues across our custom platform and infrastructure, implement smart alerting systems, and support the team in maintaining ISO 9001, 14001, and 45001 compliance.

In this role, you will provide Level 1/2 technical support via phone, email, and remote access tools, configure service desk tools for automated ticketing, routing, resolution logic, and performance dashboards, and analyze support trends to identify recurring issues and collaborate with engineering for long-term fixes.

Key Responsibilities
  • Provide technical support via multiple channels.
  • Configure and maintain service desk tools.
  • Analyze support trends and collaborate with engineering.
  • Implement monitoring and alerting systems.
  • Perform regular updates and maintenance of customer-deployed devices.
Requirements

To be successful in this role, you will require:

  • 2+ years' experience in a service desk or technical support role with strong customer-facing skills.
  • Working knowledge of IT support practices, networking, and service desk operations.
  • Proficiency with networking concepts: TCP/IP, VLANs, DNS, DHCP, routing, and switching.
  • Experience with Unix/Linux systems, SSH command-line configuration, and basic troubleshooting.
What We Offer

We offer a great working space, hybrid working arrangements, one day off on your birthday, novated lease opportunities, and growth and development opportunities.

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