Lead Customer Support and Growth

2 weeks ago

Sydney, New South Wales, Australia beBeeClientSuccessLeader Full time $100,000 - $120,000
Job Description

As a Client Success Team Leader, you will oversee the growth and development of our client support team. Your role will be pivotal in shaping our customer-centric approach to delivering exceptional service.

You will lead by example, guiding your team to provide timely and efficient solutions to clients. Developing strategies for onboarding, training, and enhancing overall client experience is also a key responsibility.

Additionally, you will coach and mentor your team members to grow their careers through skills development and fostering a culture of continuous improvement.

The ideal candidate will have a proven track record of leading customer support or client success teams in a tech-focused environment.Required Skills & Qualifications

  • Experienced leader with a knack for understanding client needs and delivering solutions that exceed expectations
  • Resilient and tech-savvy individual who thrives in challenging environments with a passion for technology and SaaS
  • Passionate coach dedicated to growing their team, encouraging professional development
  • Sales acumen with an understanding of sales strategies and their relation to client success initiatives
Benefits

As a valued member of our team, you can expect access to a range of great benefits, including:

Regular rewards, recognition, and social events - quarterly awards nights and annual overseas trips

A culture of learning and development, with dedicated internal L&D team members and a commitment from leadership to empower professional development opportunities

Initiatives supporting health and wellbeing, such as employee assistance programs and team members who have completed mental health first aid

About Us

Our purpose is to Connect People to Grow Companies, Careers, and Communities. We're passionate about Talent Acquisition because we know that excellent talent acquisition enables organisations to reach their full potential and make a real difference.

  • Customer Growth Lead

    1 week ago

    Sydney, New South Wales, Australia Plenti Group Full time

    Who is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets....

  • Customer Growth Lead

    3 weeks ago

    Sydney, New South Wales, Australia Plenti Full time

    Who is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Customer Growth Lead

    3 weeks ago

    Sydney, New South Wales, Australia Plenti Pty Limited Full time

    OverviewPlenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.We are...

  • Customer Growth Lead

    2 weeks ago

    Sydney, New South Wales, Australia Plenti Pty Limited Full time

    Overview Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets. ...

  • Customer Growth Lead

    2 weeks ago

    Sydney, New South Wales, Australia Plenti Pty Limited Full time

    OverviewPlenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology.Plenti is a dynamic and innovative business that is growing strongly.By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.We are a...

  • Customer Growth and Development Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $93,574 - $143,931

    Customer Growth and Development LeadThe role of Customer Growth and Development Lead is a key position within our organisation, responsible for driving customer growth and development through effective leadership and management.The successful candidate will have a strong focus on customer needs and be able to develop and implement strategies to drive sales...

  • Strategic Customer Growth Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $180,000

    Job Title:Customer Success ManagerJob Description:We are seeking an experienced Customer Success Manager to lead our team in driving customer adoption, maturity, and growth. As a key member of our management team, you will develop and execute strategies to ensure the successful onboarding, expansion, and renewal of our customers.This role focuses on building...

  • Customer Support Lead

    2 weeks ago

    Sydney, New South Wales, Australia Chuffed Full time

    OverviewJoin to apply for the Customer Support Lead role at Chuffed.org.Role: Customer Support LeadLocation: Australia, remoteType: Full-timeChuffed.org is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $250M across 35,000 campaigns in 23 countries and we're just getting started. In the last year...

  • Customer Support Lead

    1 week ago

    Sydney, New South Wales, Australia Chuffed Full time

    OverviewRole: Customer Support LeadLocation: Australia, remoteType: Full-timeChuffed.org is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $250M across 35,000 campaigns in 23 countries and we're just getting started.In the last year we've grown 3x and become the go-to platform for activists and...

  • Customer Service Manager

    2 weeks ago

    Sydney, New South Wales, Australia Lead Group Consultancy Full time

    Onsite gym- Free onsite parking- Well known & large manufacturer**The Company**My Client, is a manufacturer, with over 35 years of industry experience in industrial hose and fittings. Due to continuous growth rooted in service excellence, proactive business approaches, and the creation of positive work environments, they now require the assistance of a Team...