Review and Investigation Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeInfringement Full time $71,536 - $82,930

Job Opportunity

Vacancy Details:

  • Position
  • Organisational Unit
  • Location
  • Employment Status
  • Application Closing Date

Job Summary: We are seeking a motivated and experienced professional to join our team as an Infringement Review Officer.

About the Role: The Infringement Review Officer is responsible for determining outcomes to written infringement review objections submitted by customers, conducting investigations on each case, preparing high-quality responses in writing, and providing advice or further explanation over the phone. The role is guided by our organisation's policies and procedures.

Key Responsibilities:

  • Determine outcomes to written infringement review objections submitted by customers.
  • Conduct investigations on each case.
  • Prepare high-quality responses in writing.
  • Provide advice or further explanation over the phone.

Requirements:

  • Ability to demonstrate and display our organisation's values - accountability, integrity, courage, respect for self and others, and striving for excellence.
  • Excellent written and verbal communication skills.
  • Ability and willingness to adapt to a dynamic work environment with a flexible and positive approach to change, and personal learning and development.
  • Excellent customer service skills.
  • Demonstrated skills in conflict resolution.

Additional Requirements: Demonstrated knowledge of the legislative and regulatory framework relating to the issue and enforcement of infringement notices.

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