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Customer Care Specialist

2 months ago

Mackay Regional, Australia Greencross Limited Full time

Company Overview

Greencross Limited is a leading provider of veterinary services, dedicated to delivering exceptional care to pets and their owners across the region.

Position Overview

Client Services Representative

  • Location: Various clinics as required
  • Employment Type: Full Time or Part Time
  • Essential Experience: Background in Reception or Client Services
  • Preferred Experience: Familiarity with the veterinary or healthcare sector

We are looking for a dedicated individual to enhance our vibrant team, working either Full Time or Part Time. This role involves engaging with clients in a dynamic environment, ensuring a rewarding experience for both pets and their owners. Enjoy a balanced work schedule with no public holidays, an engaging variety of cases, and a supportive atmosphere that promotes collaboration with various specialty departments including Internal Medicine, Oncology, Dermatology, Surgery, and Behavioural Medicine.

This position is fast-paced, and your primary responsibilities will include:

  • Being the first point of contact for clients – delivering outstanding customer service to clients, colleagues, and referring veterinarians
  • Managing incoming calls
  • Facilitating internal and external email correspondence
  • Coordinating appointment scheduling
  • Maintaining precise client records
  • Overseeing postal and courier services
  • Processing payments and finalizing transactions
  • Conducting daily account reconciliations

The ideal candidate will possess the following attributes:

  • Proactive and adaptable – capable of multitasking effectively
  • Strong attention to detail
  • Excellent time management skills
  • Professional communication skills, both written and verbal
  • Ability to communicate effectively with clients, staff, and referring veterinarians, in person and through various channels
  • Team-oriented mindset
  • Dependability and flexibility
  • Calm and empathetic demeanor in all interactions

If you are interested in this opportunity, please submit your cover letter and resume through the appropriate channels.