Duty Reliability Manager

5 days ago

Sydney, New South Wales, Australia beBeeReliability Full time $136,400 - $154,700

Job Summary

We are seeking a seasoned reliability engineer to supercharge our business by automating routine tasks, surfacing actionable insights and connecting us with the right data, advisors and apps.

About the Role

The successful candidate will drive enduring reliability at our company through robust, consistent and fast response to high severity incidents. They will build a world-class process that matures as the demands of the business grow.

Key Responsibilities:

  • Own the incident management process for enduring reliability across products and services.
  • Provide expert leadership during critical outages and coordinate multiple teams for decision-making and resolution.
  • Lead and advocate for SRE principles within the Engineering Department.
  • Promote a customer-focused approach by addressing global customer environment issues and fostering a culture of continuous learning and technical excellence.
  • Develop scalable process frameworks and observability strategies for rapid problem diagnosis, response and service reliability.
  • Collaborate with product teams for failure analysis and integrate insights to improve service reliability and efficiency.

Requirements:

  • Previous career experience as a Site Reliability Engineer or Operations/Engineering professional.
  • Strong coding experience preferably with Python.
  • Hands-on troubleshooting experience with AWS hosted services.
  • Networking knowledge and ability to troubleshoot TCP/IP, SSL/TLS, DNSSEC, IPsec and BGP issues.
  • Strong communication skills including translating technical issues into agreed actions.

Why Us?

We offer generous paid leave, wellbeing and sports programmes, employee resource groups, 26 weeks of parental leave and many other benefits reflecting our human value.

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