Hotel Operations Manager

23 hours ago

Melbourne, Victoria, Australia beBeeNight Full time $75,000 - $95,000
Job Description

We are seeking an energetic and enthusiastic Night Manager to ensure the smooth and efficient running of our Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

  • Complete daily revenue audits and make adjustments where necessary
  • Collate paperwork and reports for finance and management
  • Provide efficient guest services including check in/out, request handling and providing hotel information
  • Settle and maintain guest accounts, ensuring cashiering is accurate
  • Maintain strict security procedures to ensure guest confidentiality and safety
  • Maintain the hotel's standard of professionalism
  • Be analytical and possess an eye for detail
  • Assist operations managers and general manager with various checks and balance procedures
  • Assist with food and beverage duties as required including food production and service, beverage production and service and cleaning of prep and service areas

Required Skills & Qualifications

Guest obsessed focus with the ability to flex in a fast-paced environment

  • Ability to navigate through change and provide quick thinking solutions should problems arise
  • Clear and confident communication skills – both written and verbal
  • Knowledge of Microsoft Outlook, Microsoft Office and Opera preferred
  • Valid RSA and First Aid or willingness to obtain prior to starting

Benefits

Opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way

  • Contribute to the greater good of the hotel operation
  • Work alongside passionate industry professionals
  • Be mentored by experienced Accor Hospitality professionals

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