Technical Support Specialist

2 days ago

Melbourne, Victoria, Australia beBeeElectrical Full time $75 - $85

Electrician Opportunity

This role will suit an experienced electrician looking to transition into a technical support position.

- We are Australia's leading residential lighting & electrical retailer and trade supplier:
- Our company offers great culture and benefits with flexible working arrangements.

About Us

We began in Melbourne in 1967 with a single store, driven by the vision to brighten up people's lives. Since then, we've grown to become a major specialist retailer of lights, ceiling fans, and light globes, with over 120 stores nationwide and a team of over 1,000 people in Australia and beyond.

The Role

In this full-time position at our Support Office in Derrimut, you will be responsible for providing technical support to our Trade customers.

Key responsibilities include:

- Assisting internal departments with technical support
- Maintaining high levels of product knowledge
- Providing solutions and ensuring customer confidence in issue resolution
- Interpreting technical specification sheets provided by suppliers
- Recording information accurately to maintain spreadsheets and databases in a timely manner
- Sharing information and feedback with stakeholders on technical and product issues
- Conducting thorough fault-finding investigations on product issues raised, utilizing our in-house test lab to diagnose and identify root causes for resolution.

About You

To succeed in this role, you will have:

- An 'A' grade electrical license
- Previous experience as a domestic electrician
- Background in lighting, fan, and electrical product knowledge is highly regarded
- Excellent customer service skills with a can-do attitude
- Strong organizational skills and confidence in working with computers.

Benefits

In return for your efforts, we offer an attractive salary package, generous product discounts, and a supportive team culture. This role also offers flexible working arrangements that may enable time working from home.

Apply Now

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