Data Center IT Operations Specialist

4 weeks ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly skilled Data Center IT Operations Technician to join our team at Amazon. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data centers, which are the backbone of our cloud infrastructure.

Key Responsibilities
  • Escalation point and technical troubleshooter for all systems and problems
  • Deep diving into Linux server issues
  • Remediation of physical layer outages, both systems and network
  • Remediation or recovery of physical power issues on racks and participate in data center power and cooling events
  • Shift work (4 days on and 4 days off, including night shifts on a rotational basis)
  • Install and configure racks of hosts in line with internal SLAs
  • Triage and resolve trouble tickets for all devices in your region
  • Physical replacement of server and network device parts
  • Ensure correct rotation of parts and spares
  • Enforce Amazon's security best practices
  • Interact with third-party vendors and contractors
  • Engage with remote hands and eyes in EU regional cloudfront POPs
  • Participate in and deliver on a number of high-impact small to mid-scale projects
About the Team

Our team is a diverse group of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. We work collaboratively to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

What We Offer
  • A dynamic and inclusive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • The chance to work on cutting-edge technology and projects
Requirements
  • 1+ years of computer networking experience
  • High school or equivalent diploma
  • 1+ years of computer hardware troubleshooting and repair experience
Preferred Qualifications
  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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