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Technical Customer Service Representative
3 weeks ago
Customer Support Specialist
About the RoleThis is an excellent opportunity for a skilled customer support specialist to join our team. As a customer support specialist, you will be responsible for providing high-quality technical assistance and troubleshooting to clients. You will work closely with our team to resolve technical problems, ensure timely resolution of user issues, and provide effective solutions to client problems.
Main Responsibilities- Respond to inquiries and provide technical assistance and troubleshooting for software and hardware problems.
- Provide support to clients for software solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
- Determine software and hardware requirements to provide effective solutions to client issues.
- Diagnose, identify, and resolve system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
- Install, download, and configure software infrastructure, ensuring efficient use of applications and equipment.
- Develop and conduct user training sessions and create clear technical documentation to support end-users.
- Bachelor's degree in a relevant field such as Information Technology or Computer Science.
- Proven experience in software support (exact years not specified).
- Strong proficiency in software implementation and support.
- In-depth knowledge of software modules including configuration management and change management.
- Programming skills including TCL and VB.NET.
- Knowledge of HTML and CAD software.
- Excellent communication and problem-solving skills.
We are a dynamic team looking for a skilled customer support specialist to join us. If you have a passion for delivering excellent customer service and resolving complex technical issues, we encourage you to apply.
