Technical Duty Leader

20 hours ago

Melbourne, Victoria, Australia beBeeExcellence Full time
Technical Excellence Leader
Drive technical excellence in our high-performing teams to ensure seamless incident management and robust process execution.
Job Description

Our team is responsible for building a world-class incident management process that drives enduring reliability across all products and services. We're looking for experienced professionals with a strong technical background, deep experience in Site Reliability Engineering (SRE), and a passion for building and delivering robust processes.

  • Lead the development of scalable process frameworks and observability strategies to ensure rapid problem diagnosis, response, and service reliability.
  • Collaborate with product teams to thoroughly analyze failures and integrate insights to improve service reliability, scalability, and operational efficiency.
  • Develop and implement effective communication plans to translate technical issues into actionable items.
  • Provide expert leadership during critical outages, coordinating multiple teams to ensure streamlined decision-making and quick resolution.

Required Skills and Qualifications
  • Previous career experience as a Site Reliability Engineer, in an Operations or Engineering environment.
  • Hands-on experience troubleshooting AWS hosted services.
  • Networking knowledge and ability to troubleshoot TCP/IP, SSL/TLS, DNSSEC, IPsec, and BGP issues.
  • Coding experience (preferably Python) building tools, scripting, or automation.
  • Strong communication skills, including the ability to translate technical issues/concepts into agreed actions.

Benefits

At Xero, we offer a comprehensive benefits package that includes generous paid leave, dedicated paid leave to care for your physical and mental wellbeing, health insurance, life insurance, and income protection. You'll also have access to employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human values.


Why Choose This Role?

This role offers a unique opportunity to drive technical excellence and lead the transformation of our SRE organization. You'll have the chance to work with talented engineers, develop your skills, and make a real impact on our business. If you're passionate about building robust processes, leading technical teams, and driving continuous improvement, this is the perfect role for you.

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