Service Delivery Champion

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $80,000
Customer Service Expert Role

Delivering exceptional customer experiences is at the heart of our business operations. As a Customer Service Specialist, you will play a pivotal role in resolving customer complaints and providing solutions that exceed their expectations.

Main Responsibilities:
  • Investigate and manage complaints end to end as the go-to escalation point across multiple contact channels within customer service
  • Effectively promote our technology offerings via price match and exclusive deal lines
  • Support frontline team members with product and process knowledge as a subject matter expert for all things related to our company's portfolio
  • Provide real-time advice and approvals to help resolve owners' queries and maintain high first-call resolution rates

To excel in this role, you will bring a passion for delivering outstanding customer service, driven by a determination to consistently exceed expectations. You will have strong analytical and decision-making skills, coupled with the ability to resolve conflicts and solve complex problems effectively. A genuine love for connecting with people and engaging in meaningful conversations with customers is essential.

Key Qualifications:
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Passion for delivering exceptional customer service
Benefits:

We offer a range of benefits to support your career development and well-being, including opportunities for training and professional growth, flexible working arrangements, and a comprehensive rewards package.

This role offers the chance to make a real impact on our customers' lives and be part of a dynamic team dedicated to delivering exceptional service. If you're passionate about customer service and want to take your career to the next level, we'd love to hear from you.

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