A Document Management Specialist role involving project management, customer care engagement, and workflow optimization

6 days ago

Sydney, New South Wales, Australia beBeeProject Full time $90,000 - $120,000
Job Title:Document Management Specialist

Job Description

We are seeking an experienced project manager to join our team based in Sydney. The role involves leading the delivery and expansion of our OCR program for a major client.


Key Responsibilities:

  • Manage our OCR program and some EDI integrations based on commercial priority in collaboration with the sales leadership and customer care teams.
  • Establish and drive customer care engagement and customer calls, cadences/routines, conducting requirements gathering and supporting and driving all testing activity to delivery.
  • Organise multiple projects, setting priorities and keeping the programme on track.
  • Provide work-in-progress status updates and proactively keep stakeholders informed.
  • Support the team to develop standard operating procedures for Customer EDI and OCR processes.

Required Skills and Qualifications:

To be successful, you will have:

  • Minimum 2 years' experience managing EDI, OCR, eCommerce platforms or ERP integration projects to tight deadlines.
  • Good understanding of OCR and Punch-out related standards and IT and eBusiness applications.
  • Exceptional communication, group facilitation/presentation and stakeholder management skills.
  • Strong business analyst/project management skills to manage multiple projects simultaneously.
  • Hands-on, organised, accountable, adaptable and adept in managing conflicting priorities.
  • Ability to work in a fast-paced and agile environment with a sales and customer orientation.

Benefits:

You'll be joining a supportive network of stakeholders with a defined pathway of development and upskilling for your future. Other benefits include discounted services at various retailers, long-term incentives through the Wesfarmers Share Plan, subsidised parking options, and more.


Next Steps:

Send your application today if you meet most of the criteria listed above and would like to be considered for this opportunity.

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