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Technical Consulting Associate

2 months ago

Sydney, New South Wales, Australia ServiceRocket Full time
About ServiceRocket

We are a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' growth. At ServiceRocket, we are committed to the development of every team member and the trust of every customer.

Why ServiceRocket?
  • A 20+ year tech services expert with many solutions and partnerships with industry giants.
  • A diverse team with a collaborative mindset, resulting in a 4.7 rating on Glassdoor.
  • Certified as a best place to work for our US, Chile, and Malaysian offices.

You'll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. Visit our website to learn more and become a part of our team.

Job Summary

The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using our products and services, defining opportunity/process around outsourced solutions, systems integration, or other proprietary tools.

Key Responsibilities
  • Performs assigned technical functions based on project goals as assigned by the technical project lead.
  • Supports the technical lead in running workshops and client Discovery sessions.
  • Obtains the required technical expertise and certifications to become proficient with the platforms required to perform technical delivery for client projects.
  • Supports client scoping initiatives as assigned by the technical lead(s) and sales engineering functions.
Requirements
  • Good communication skills, allowing efficient understanding of customer problems and suggesting solutions.
  • Proficiency in technical skills such as command line (preferably Unix), SQL, script development, software configuration, and other related technical skills.
  • Ability to establish rapport with customers.
  • Good level of organization and ability to capture requirements from customers systematically.
  • Software solution design skills, to identify and explain how a problem can be resolved via a custom development.
  • Typically requires some undergraduate or technical college background.
  • Software development skills, to handle the end-to-end development of a small software project (i.e., an integration component).