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Head of Service

2 months ago

Melbourne, Victoria, Australia Michael Page Australia Full time
About Our Client

Michael Page Australia is seeking a highly skilled and experienced Service Manager to join their team.

Key Responsibilities
  • Provide strategic leadership and guidance to the Service Team to ensure their ongoing performance meets the objectives of the organization.
  • Process an ability to lead, nurture, and develop a team of true professionals, while also maintaining an existing client base.
  • Offer exceptional interpersonal, management, and relationship-building skills, underpinned by keen business sense and commercial acumen.
  • Building an outstanding work ethic with your team of technicians and back-office personnel, showing your commitment to working as hard or harder than they are expected to work, garnering respect.
  • Develop a team of professionals in the Australian and New Zealand Service business.
  • Determining, implementing, and monitoring strategies, policies, and plans.
  • Interpreting plans, drawings, and specifications, and providing advice on service methods and procedures to achieve customer satisfaction.
  • Establishing service schedules and budgets.
  • Ensuring conformity with specifications and plans, and with laws, regulations, and safety standards.
  • Ensuring service standards of quality, cost, safety, timeliness, and performance are observed.
  • Overseeing maintenance requirements to optimize efficiency.
  • Liaising with the marketing department and other managers regarding service growth plans to ensure plans are in-line with the overall strategy of the company.
  • Maintaining the standards of service of highly technical products.
  • Attend and participate in management meetings.
  • Key Performance Indicators (KPI) Achieving service sales targets monthly, ensuring the department is always profitable.
  • Managing key customer relationships while maintaining and fostering growth.
  • Prepare accurate estimate worksheets, presentations, quotations, and contracts for customers.
  • Exceptional at planning and organizing a diverse group of people in a head office environment, along with remote working people across Australia and New Zealand.
  • Adapt to market changes quickly while keeping an open mind to learning innovative ideas to help you and your team grow and be more efficient and successful.
Requirements
  • Tertiary qualifications in service management, engineering, or equivalent.
  • Minimum of 5-7 years' experience in an appropriate environment.
  • Knowledge of current market trends and best practices.
  • Experience with SAP CRM or other database CRM systems.
  • Computer literate in Microsoft Office products; Word, PowerPoint, and Excel.
What's on Offer

An excellent opportunity to have autonomy and impact on a global market leader in their industries served.