Financial Services Specialist
2 days ago
About Us
Bendigo and Adelaide Bank is a leading financial institution that prides itself on delivering exceptional customer outcomes. Our commitment to making a positive impact in the lives of our customers drives everything we do.
Job Summary
We are seeking an experienced Financial Services Specialist to join our Collections and Risk Management team. As a key member of our team, you will be responsible for supporting the business objectives of the Bank by managing delinquent loans, credit cards, business and savings accounts. Your primary focus will be on working with customers experiencing financial difficulty to make appropriate arrangements that assist them in managing their obligations.
Main Responsibilities
- Manage delinquent loans, credit cards, business and savings accounts to minimize losses and maximize recoveries
- Develop and implement effective strategies to resolve customer disputes and improve customer satisfaction
- Collaborate with cross-functional teams to identify and mitigate risks associated with customer accounts
- Stay up-to-date with industry trends and regulatory requirements to ensure compliance
- Provide exceptional customer service through proactive communication and timely resolution of issues
Requirements
- Minimum 2 years of experience in collections or risk management
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication and interpersonal skills with ability to work effectively with customers and stakeholders
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
- Knowledge of relevant laws and regulations, including consumer protection and fair debt collection practices
What We Offer
- A competitive salary range of $65,000 - $85,000 per annum
- A comprehensive benefits package, including health insurance, superannuation and paid leave
- Ongoing training and development opportunities to enhance your skills and knowledge
- A dynamic and supportive work environment that encourages collaboration and innovation
- The opportunity to work for a leading financial institution with a strong reputation for integrity and customer service
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