Live Event IT Specialist

6 days ago

Sydney, New South Wales, Australia beBeeITSpecialist Full time $100,000 - $120,000

About the Role

We are seeking an IT professional to serve as the technical foundation behind live events. This hybrid role combines office-based system administration with field deployments across venues, stadiums, and event spaces.

The successful candidate will have at least one year of hands-on experience in L1/L2 support environments, ideally with field service or multi-site support experience. They'll thrive in fast-paced event environments where technical excellence and professional client interaction are equally important.

You'll work with clients and internal teams to ensure seamless IT operations for thousands of fans at live events. You'll master Windows servers, access control technologies, and data services, supported by training and Client Services partnerships.

Key Responsibilities:

  • Scoping and creating bespoke IT solutions for events across Australia
  • Delivering on-site IT support across a portfolio of events
  • Working with Windows versions (Windows 10/11, Windows IoT, Windows Server)
  • Installing points of sale (PCs, printers, EFTPOS) at venues and temporary events
  • Administering and maintaining ticketing IT infrastructure and access control at client venues
  • Coordinating preventative maintenance and responding to urgent technical needs
  • Using JIRA to track and report technical issues
  • Installing, supporting, and maintaining IT collateral (servers, switches, WAPs)
  • Configuring VPNs and network services for temporary deployments

Client & Venue Management:

  • Collaborating professionally with clients
  • Providing technical guidance during high-pressure event situations
  • Maintaining configuration documentation and system records
  • Responding promptly to service desk requests with fault resolution tracking

Requirements:

Essential Experience: At least one year in IT support (L1/L2) or field service across multiple locations, providing end-user support and managing IT infrastructure in dynamic environments.

Technical Expertise: Windows 10/11 administration, POS management, VPNs; Active Directory, Microsoft 365, JIRA; basic Cisco networking; server administration.

Professional Attributes: Strong client-facing communication, ability to prioritize under deadlines, attention to detail, and physical ability to handle equipment and work at events.

Practical Requirements: NSW driver's license and willingness to travel; experience with NSW venues or temporary event deployments is valued.

About You:

We're looking for a highly motivated and experienced IT professional who can work effectively in a fast-paced environment. If you have a strong background in IT support and a passion for delivering exceptional results, we encourage you to apply.

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