Senior Disability Intake Coordinator

2 days ago


Dowsing Point, Tasmania, Australia Nexus Inc Full time
About the Role

The Senior Disability Intake Coordinator is a key position within our organisation, responsible for providing exceptional support to clients and their families as they navigate the intake process. This role is ideal for individuals who possess excellent communication skills, are proactive, and have a passion for delivering high-quality services.

Key Responsibilities
  • Implement a coordinated intake process that identifies client support needs, including co-designing supports, developing client agreements, and collating client-specific information.
  • Establish and maintain relationships with potential clients, stakeholders, and referral agencies to promote Nexus services.
  • Proactively market Nexus services to a network of referral sources, coordinate client enquiries, conduct intake, and facilitate referrals to appropriate programs.
  • Undertake initial triage of client needs, gathering important compliance documents in relation to service planning for the client.
  • Provide a positive, professional, and helpful intake process for potential clients, families, and representatives in a timely manner.
  • Obtain accurate and current client information to upload to the Nexus Client Management System (MYP).
  • Monitor, record, and allocate enquiries to appropriate programs and follow up actions with Divisional Managers.
About You
  • You will have experience advocating for clients and families to navigate the NDIS system and receive the support they need.
  • You will have knowledge and understanding of NDIS funding and frameworks and how to best support clients to maximise their support within the parameters of their funding plans.
  • You will possess excellent communication skills, with the confidence and ability to influence and collaborate across all levels of the organisation and with external stakeholders.
  • You will be able to professionally liaise and adapt communication styles with clients and their families to meet their requirements and provide a positive intake experience.
  • You will have the ability to work with referral agencies, services, and other stakeholders to proactively present the organisation as a provider of quality support to people with disability.
  • You will demonstrate experience in finding innovative solutions to match client needs with the services being offered by the organisation.

Nexus Inc offers a competitive salary range of $65,000 - $85,000 per annum, commensurate with experience, plus benefits and opportunities for professional growth and development.



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