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Funeral Service Manager

2 months ago

City Of Stirling, Australia Invocare Full time

About the Role:

We are seeking a highly skilled and compassionate Funeral Service Manager to join our team at Invo Care. As a key member of our operations team, you will be responsible for ensuring the provision of quality service to our clients, embracing and advocating the company's culture and high service standards.

Key Responsibilities:

  • Building positive relationships with stakeholders, including families, funeral directors, and other external partners.
  • Motivating and leading a large team to deliver exceptional customer service and achieve business objectives.
  • Providing compassionate care and support to families during one of the most challenging times in their lives.
  • Ensuring the smooth operation of funeral services, including coordinating logistics and managing resources.
  • Developing and implementing strategies to improve customer satisfaction and loyalty.
  • Collaborating with other departments to ensure seamless service delivery and achieve business goals.

About You:

We are looking for a highly motivated and empathetic individual with a strong background in funeral services or a related field. You will possess excellent communication and interpersonal skills, with the ability to build strong relationships with families, staff, and external partners.

Requirements:

  • Proven experience in funeral services or a related field.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with families, staff, and external partners.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • High level of emotional intelligence and empathy, with the ability to provide compassionate care and support to families.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve issues in a timely and effective manner.

What We Offer:

As a Funeral Service Manager at Invo Care, you will have the opportunity to work with a talented and dedicated team, providing exceptional service to families in need. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.