Public Sector Complaints Specialist

2 days ago

Melbourne, Victoria, Australia beBeeComplaints Full time $97,955 - $111,142
Role Overview

We are seeking a skilled professional to take on the responsibility of managing complaints about public sector bodies. As a key member of our team, you will play a critical role in taking, assessing and resolving written, verbal and in-person complaints.

The ideal candidate will possess strong analytical skills, sound judgment, and the ability to engage sensitively with people from diverse backgrounds. You will be responsible for managing a caseload of complaints, working towards fair, timely and proportionate outcomes for all parties.

Core to success in this role is the demonstration of modern-day complaint handling skills. This requires a professional attitude, a resilient nature, and the ability to interpret legislation and develop a deep understanding of relevant laws.

You will use your interpersonal skills and knowledge of relevant policies and procedures to help determine the appropriate response to complaints.

Our objectives include:

  • Providing a timely, efficient, effective, flexible and independent means of resolving complaints
  • Identifying, investigating, exposing and preventing maladministration and improper conduct
  • Assisting public bodies to improve the quality of their administration and complaint handling
  • Educating the community and public sector about our work, and their rights and responsibilities

We focus on achieving practical and meaningful outcomes to address injustice, based on evidence and in accordance with relevant legislation.

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