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Senior Technical Consultant

2 weeks ago

Haymarket, New South Wales, Australia beBeeAdvocate Full time $105,000 - $141,000
Job Description

As a Senior Support Engineer, you will serve as our customer advocate, providing expert technical guidance and support to help clients succeed with Postgres in the cloud.

You will work closely with customers to analyze complex issues, communicate solutions effectively, and collaborate with development teams to improve customer experience and product value.

Your role will involve troubleshooting technical issues, recommending appropriate workarounds, and developing solutions that meet customer needs.

Collaboration is key in this position; you will work with junior support engineers to triage issues, create test cases, and document procedures for internal use.

In addition, you will contribute to the growth of our team by mentoring junior engineers and sharing your knowledge and expertise.

Required Skills and Qualifications
  • 3-5 years of significant experience with PostgreSQL or 7+ years of experience with Oracle, MySQL, MongoDB, MS SQL, Cassandra, or other contemporary database technologies as a senior database administrator or database support engineer
  • 3-5 years of cloud platform experience in use of computer, networking, storage, application, and database services (Microsoft Azure, Amazon AWS, or Google GCP preferred)
  • 1-2 years of experience with common monitoring tools for cloud-native environments, such as Datadog, Grafana, Prometheus, or cloud-specific monitoring technologies
  • Bachelor's degree in Computer Science or equivalent knowledge
  • Working knowledge of PostgreSQL third-party tools (i.e., pgpool, slony, pgbouncer, etc.)
  • Outstanding communication skills (both written and verbal)
  • Strong problem-solving skills for abstract and complex issues
  • Quick-thinking, able to work well under pressure
  • Adept at documenting efforts, actions, and results
  • Experience of liaising with Engineering teams
Benefits

EDB offers a comprehensive benefits package, including access to CuraLinc for health and wellness tips and practices, as well as Wellness Fridays extending through December 2025. We also provide flexible working arrangements and opportunities for professional growth and development.

Our company values diversity and inclusion, creating an inclusive environment for all employees. If you are passionate about delivering exceptional customer experiences and have the necessary skills and qualifications, we encourage you to apply.