Data Insight Analyst

4 weeks ago

Brisbane, Queensland, Australia Suncorp Group Full time

Job Summary

The Data Insight Analyst plays a key role within the Advocacy & Oversight team at Suncorp Group, ensuring the quality, accuracy, and integrity of customer feedback data across the Bank. This role is responsible for meeting operational and regulatory reporting requirements, while also working closely with systems and data teams to provide a comprehensive view of data assets within the Group Customer Advocate team.

Key Responsibilities

  • Exhibit expertise in Tableau reporting, providing training and self-service support to business users.
  • Communicate project and program change to large business user groups, promoting treating complaints handling as routine (BAU) in Bank and Insurance sectors.
  • Document data dictionary, FAQs, user guides, and maintain content on platforms like SharePoint, Confluence, Collibra.
  • Articulate business problems and update procedure guides / standard operating procedures (SOP).
  • Support delivery of BAU reports and build and deploy Enterprise-level Tableau dashboards and datasets.
  • Identify areas for improvement to enhance complaints understanding.
  • Proficiently navigate data and insights systems (e.g., DB server; AWS, SQL, Tableau dashboards).

Requirements

  • 2+ years of data analyst experience (desired).
  • Advanced business intelligence skills (Tableau, dashboard design, deployment, maintenance).
  • Coding knowledge: SQL or Python (desired).
  • End-to-end data journey understanding.
  • Experience in Tableau, MS SharePoint.
  • Proficiency in Word, Excel, PowerPoint, Outlook, SharePoint, confluence or Collibra.
  • Stakeholder influencing ability and change management skills.
  • Strong communication for reporting to leadership and external audiences.

What We Offer

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
  • Discounts and offers on a range of retail favourite stores as well as insurance products.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

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