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Data Insight Analyst

1 month ago

Brisbane, Queensland, Australia Suncorp Group Full time
Job Title: Data Insight Analyst

At Suncorp Group, we're seeking a skilled Data Insight Analyst to join our Advocacy & Oversight team. As a key member of our team, you'll play a crucial role in ensuring the quality, accuracy, and integrity of customer feedback data across the Bank.

Key Responsibilities:

  • Exhibit expertise in Tableau reporting, providing training and self-service support
  • Communicate project and program change to large business user groups
  • Promote treating complaints handling as routine (BAU) in Bank and Insurance sectors
  • Document data dictionary, FAQs, user guides, and maintain content on platforms like SharePoint, Confluence, Collibra
  • Articulate business problems and update procedure guides / standard operating procedures (SOP)
  • Support delivery of BAU reports and build and deploy Enterprise-level Tableau dashboards and datasets
  • Identify areas for improvement to enhance complaints understanding
  • Proficiently navigate data and insights systems (e.g., DB server; AWS, SQL, Tableau dashboards)

Requirements:

  • 2+ years of data analyst experience (desired)
  • Advanced business intelligence skills (Tableau, dashboard design, deployment, maintenance)
  • Coding knowledge: SQL or Python (desired)
  • End-to-end data journey understanding
  • Experience in Tableau, MS SharePoint
  • Proficiency in Word, Excel, PowerPoint, Outlook, SharePoint, confluence or Collibra
  • Stakeholder influencing ability and change management skills
  • Strong communication for reporting to leadership and external audiences

What We Offer:

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council