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Highway Operations Manager
1 month ago
A high-profile On Highway Supervisor opportunity exists for an experienced or developing leader to join our dynamic team in a key role, driving service excellence and customer value.
About the RoleWe are seeking a skilled professional with advanced knowledge of heavy engine related business to lead our Mackay service operation. The ideal candidate will have a strong understanding of Quality Assurance and proven ability to motivate and coach employees to achieve individual department and team goals.
The successful applicant will be responsible for:
- Leading a safe, efficient and productive service operation;
- Supervising, coordinating, planning and controlling the Mackay service operation;
- Attracting, developing and retaining a highly skilled and dedicated service team;
- Understanding and implementing OEM process and procedures;
- Assisting the Service Manager with the development and expansion of the Service Department Business Plan;
- Maintaining high levels of customer service by monitoring trends and implementing necessary improvements;
- Providing effective communication to the workshop employees via daily toolbox meetings;
- Planning for the future of the department and implementing actions to ensure continued growth and development aligns with strategic planning.
This is an excellent opportunity to work with a leading transportation solutions provider, offering a competitive salary of $120,000 - $150,000 per annum, depending on experience. Benefits include accredited training and development programs, commitment to safety and technical training, and a range of employee recognition and reward programs.
RequirementsTo be successful, you will need to have:
- Demonstrated a commitment to safe working practices;
- Completed appropriate trade and/or management qualifications evidencing a focus on developing high performing teams;
- A minimum of 5 years' experience in the heavy engine related business or similar;
- Advanced knowledge of Penske brands Western Star, MAN, Dennis Eagle, MTU, Detroit & Allison;
- Experience leading teams in a fast-paced environment with strong customer facing responsibilities;
- A strong understanding and working knowledge of Quality Assurance;
- A team player who will adhere to and promote the Company's Values & Behaviours.
We encourage applications from motivated and experienced professionals who are passionate about delivering exceptional service and results.
