Senior Incident Commander

2 weeks ago

Sydney, New South Wales, Australia dynaTrace software GmbH Full time
Your role at Dynatrace

We are strengthening our incident management team. You will be at the helm, managing incidents and leading the way. Your role at Dynatrace is crucial in ensuring best-in-class reliability and shaping incident response for our customers. Your detailed responsibilities in this new team will be:

Prepare for Effective Incident Response:

  • Response Coverage: Join a new global team of Incident Commanders coordinating incidents 24/7 in a follow-the-sun model
  • Training and Preparedness: Train teams on incident response protocols and ensure readiness for critical incidents
  • Process Improvement: Ensure our incident management process fits best-in-class, aligning with industry standards, the company, and customer needs

Navigate Critical Incidents with Success:

  • Incident Coordination: Manage high-severity incidents, leading temporary response teams to ensure timely resolution and minimal business impact.
  • Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorize and mitigate incidents, ensuring the right experts are engaged.
  • Communications: Ensure all personnel know their roles during incidents. Keep teams aligned and ensure regular updates to customers and internal stakeholders.

Continuously Learn and Improve:

  • Postmortem Management: Lead blameless postmortem sessions, reviewing incident response and resilience, and tracking execution of improvement actions
  • Metrics and KPIs: Define and track key metrics to measure the effectiveness of incident management and leverage them for data-driven improvement planning.
  • Customer Interaction: Prepare detailed postmortem write-ups for customers, providing clear and actionable insights. Monitor and report on SLAs.
  • Stakeholder Communication: Maintain a holistic view of production status and communicate updates to internal stakeholders and customers
What will help you succeed
  • Proven experience in incident management and SRE or Security Operations, ideally within a SaaS environment.
  • Strong technical background with the ability to understand complex systems and troubleshoot issues.
  • Strong team player who stays calm and keeps the focus for the group in challenging situations.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
  • Experience with postmortem processes and continuous improvement methodologies.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
  • Passionate about pushing the limits to operate a vast SaaS solution reliable and performant at scale
Why you will love being a Dynatracer
  • Dynatrace is a leader in unified observability and security.
  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.

#J-18808-Ljbffr

  • Senior Incident Commander

    2 weeks ago

    Sydney, New South Wales, Australia Dynatrace Full time

    OverviewJoin to apply for the Senior Incident Commander - SRE role at Dynatrace. We are strengthening our incident management team. You will be at the helm, managing incidents and leading the way. Your role is crucial in ensuring best-in-class reliability and shaping incident response for our customers.ResponsibilitiesPrepare for Effective Incident Response:...

  • Senior Incident Commander

    2 weeks ago

    Sydney, New South Wales, Australia Dynatrace Full time

    OverviewJoin to apply for the Senior Incident Commander - SRE role at Dynatrace. We are strengthening our incident management team. You will be at the helm, managing incidents and leading the way. Your role is crucial in ensuring best-in-class reliability and shaping incident response for our customers.ResponsibilitiesPrepare for Effective Incident Response:...

  • Incident Commander, Sirt

    5 days ago

    Sydney, New South Wales, Australia Splunk Full time

    Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn...

  • Incident Commander

    5 days ago

    Sydney, New South Wales, Australia Mambu Full time

    Who we are: If you're a customer of some of the largest digital global banks, then you've probably interacted with our platform and didn't even know it We are Mambu - SaaS FinTech Unicorn on a mission to revolutionise financial services globally. Your reward if you will join us? A mark on a product used by millions of people**Meet your team**As an Incident...

  • Senior Incident Commander

    2 weeks ago

    Sydney, New South Wales, Australia dynaTrace software GmbH Full time

    Your role at DynatraceWe are strengthening our incident management team. You will be at the helm, managing incidents and leading the way. Your role at Dynatrace is crucial in ensuring best-in-class reliability and shaping incident response for our customers. Your detailed responsibilities in this new team will be:Prepare for Effective Incident...

  • Reliable Incident Commander

    1 week ago

    Sydney, New South Wales, Australia beBeeIncident Full time $129,999 - $199,999

    Incident Response LeadWe are strengthening our incident management team. Your role will be pivotal in managing incidents and leading the way. Your responsibilities will be crucial in ensuring best-in-class reliability and shaping incident response for our customers.Preparation is Key:Coverage Strategy: Join a global team of Incident Commanders coordinating...

  • Information Security Incident Commander

    5 days ago

    Sydney, New South Wales, Australia Atlassian Full time

    Overview:**Working at Atlassian**Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a...

  • Technical Duty Officer

    5 days ago

    Sydney, New South Wales, Australia beBeeReliability Full time $160,000 - $200,000

    About the Role">">Drive enduring reliability across all products and services through effective incident management processes.">Leverage SRE skillsets to provide fast mitigation and resolution of impactful events as an Incident Commander.">Collaborate with cross-functional teams to ensure streamlined decision-making and quick resolution during critical...

  • Dedicated Incident Response Leader

    2 days ago

    Sydney, New South Wales, Australia beBeeIncident Full time $180,000 - $250,000

    Senior Incident Commander RoleIn this pivotal position, you will oversee incident management, driving optimal reliability and shaping effective response strategies for our clients. This critical role involves leading the incident management team to ensure exceptional performance.

  • Major Incident Manager

    5 days ago

    Sydney, New South Wales, Australia City People Solutions Full time

    Major Incident Manager- Sydney- ImmediateOutstanding opportunity for a person with extensive incident management experience in an enterprise setting.**Job Description**:- Deep demonstrable knowledge of Incident, Problem Management processes- Demonstrated excellent communication skills - verbal, written, electronic.Proficient in the use of MS Windows and...