Customer Service Specialist

3 days ago


Brisbane, Queensland, Australia Sofitelbrisbane Full time

Sofitel Brisbane Central is a sophisticated luxury hotel located in the heart of Brisbane City. We're seeking a Customer Service Specialist - Hotel Operations to join our dynamic team and provide exceptional experiences for our guests.

In this role, you'll be responsible for handling guest inquiries and requests, processing check-outs, and managing billing accurately. You'll also need to maintain a clean and organised front desk area and ensure compliance with hotel policies and safety procedures.

  • Provide information about hotel amenities, local attractions, and services.
  • Interact with different departments on a daily basis to ensure that our guests have a seamless experience.

To succeed in this role, you'll need strong customer service orientation, excellent communication skills, and a friendly and professional demeanor. You'll also need to be detail-oriented, able to multitask in a fast-paced environment, and have a positive attitude.

As a member of our team, you'll have the opportunity to develop your skills and knowledge through training sessions and team meetings. You'll also be part of a supportive and inclusive community, where you can thrive as an individual and contribute to the success of our hotel.



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