Automotive Service Operations Manager

6 days ago


Brisbane, Queensland, Australia VIP Tires & Service Full time

VIP Tires & Service seeks a motivated and experienced Automotive Service Operations Manager to join their team.

Job Summary

The Automotive Service Operations Manager plays a critical role in delivering exceptional customer experiences and driving business success. As the second-in-command, you will oversee daily operations, lead a high-performing team, and ensure seamless execution of service standards.

Main Responsibilities
  • Safety First: Foster a culture of safety, adhering to strict policies and procedures, completing necessary training, and reporting any hazards or incidents to management.
  • Customer Focus: Develop strong relationships with customers, educate them on vehicle conditions, and deliver tailored solutions through VIP's processes.
  • Team Leadership: Mentor, motivate, and empower team members to achieve outstanding results, meet performance targets, and uphold company values.
  • Operational Excellence: Manage facility maintenance, equipment upkeep, and ensure a clean and organized workspace, promoting a positive customer experience.
  • Regulatory Compliance: Enforce adherence to local, state, and federal regulations, as well as the service Code of Ethics.
Requirements
  • Leadership Skills: Proven ability to lead, motivate, and develop high-performing teams.
  • Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas and build strong relationships.
  • Business Acumen: Sound understanding of automotive servicing, industry trends, and business principles, enabling informed decision-making.
  • Education and Experience: Minimum two years' experience in automotive service management, with a completion of a two-year college or technical school program preferred.
  • Certifications: Current valid driver's license, ASE Certification (P2 - Parts Specialist and G1 - Maintenance and Light Repair recommended), and State Inspection License (where applicable).

VIP Tires & Service offers a dynamic work environment, opportunities for growth, and a competitive compensation package. If you are a results-driven leader passionate about delivering exceptional customer experiences, please submit your application.



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