Airport Customer Service Representative

2 days ago

Gold Coast, Queensland, Australia beBeeCareer Full time $31,128 - $60,480
Job Overview

This is a dynamic and challenging role where you will be responsible for providing exceptional customer experiences to airline travellers.

As a Check-In Crew member, your duties will include greeting customers warmly, processing travel documents, assigning seats and issuing boarding passes, managing baggage, assisting with gate boarding, and handling passenger marshalling and disruption management.

You will make a significant impact on travellers' journeys by ensuring their travel experience is smooth and enjoyable.

">Key Responsibilities
  • Greet customers warmly at check-in.
  • Process and verify travel documents.
  • Assign seats and issue boarding passes and baggage reclaim vouchers.
  • Assist with gate boarding procedures.
  • Marshal passengers and manage disruptions as needed.
Benefits of Working with Us

We value your professional growth and well-being. Our benefits include:

  • Competitive pay rates above the Award.
  • Ongoing training and development opportunities.
  • A supportive team environment.
  • The opportunity to work in a fast-paced and dynamic airport environment.
  • Flexible working arrangements, including rotating shifts and rostered days off.
Selection Criteria

We seek individuals who:

  • Demonstrate a proactive approach to safety, ensuring compliance with all procedures.
  • Maintain a high level of accuracy in all tasks, adhering to protocols and standards.
  • Work effectively within a team, displaying strong interpersonal skills and a collaborative mindset.
  • Show reliability and punctuality, committing to scheduled shifts.
  • Adapt to changing priorities and conditions in a dynamic airport environment.
  • Treat others with dignity and respect, valuing diversity and inclusivity.
  • Have proficient computer skills and are able to learn new systems quickly.
About You
  • Professional appearance and demeanor.
  • High proficiency in spoken and written English.
  • Ability to pass Drug, Alcohol, and Audio tests (cost reimbursed after 6 months of employment).
  • Capability of obtaining an ASIC card (cost reimbursed after 6 months of employment).
  • Flexibility to work a rotating roster, including weekends and Public Holidays.
  • Capacity to undertake shifts between 4-10 hours per day.
  • Ability to work shifts spanning 04:30 - 21:00.
  • Commitment to a minimum of 32 hours per fortnight.
  • Availability for 2 weeks of full-time paid training.

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