High Impact ServiceNow HR Service Delivery Specialist

1 day ago

Canberra, ACT, Australia beBeeCyber Full time $150,000 - $180,000
Job Title:

ServiceNow HR Service Delivery Senior Consultant

Job Description:
  • Manage and maintain the client's HRSD platform, including incident resolution, backlog delivery, and security patching.
  • Deliver annual HRSD instance upgrades, assessing new features and implementing enhancements.
  • Create Business Test Automation and ensure robust test practices.
  • Apply and embed cyber security requirements (including remediation of pen test outcomes).
  • Leverage Performance Analytics for reporting and insights.
  • Prepare and maintain technical and functional documentation.
  • Collaborate within an agile, multi-vendor environment using DevOps/TFS tools.
  • Provide knowledge transfer and mentoring to uplift internal technical team capability.
Required Skills and Qualifications:
  • Strong technical expertise in ServiceNow HR Service Delivery (HRSD).
  • Proven experience delivering annual HRSD upgrades and embedding new functionality.
  • Hands-on knowledge of Performance Analytics, Virtual Agent, Predictive Intelligence, Manager Hub, and Now Assist for HRSD.
  • Demonstrated capability in Business Test Automation.
  • Familiarity with cyber security uplift and remediation activities.
  • Agile team delivery experience with DevOps/TFS collaborative tools.
  • Excellent communication, stakeholder engagement, and documentation skills.
  • Must be based in Canberra with Baseline clearance (or ability to obtain).
Benefits:
  • Be part of a high-impact federal government program enhancing employee technology services.
  • Work with a leading ServiceNow Partner recognised for deep expertise across the platform.
  • Competitive daily rates.
  • Opportunity to extend long-term (up to 28 months).
  • Collaborative, supportive environment with a focus on knowledge sharing and capability uplift.

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