Financial Services Specialist

1 month ago


Mill Park, Victoria, Australia ANZ Full time
About Us

We are shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our team is passionate about delivering exceptional customer experiences, fostering strong relationships and making a positive impact in the communities we serve.

Job Description

This exciting opportunity exists for an experienced Senior Banking Consultant to join our dynamic team at ANZ in Craigieburn and Plenty Valley VIC. As a key member of our team, you will play a vital role in helping deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritising the complete financial needs of customers.

You will have the opportunity to educate customers on easy ways to bank, providing a full range of professional offering expertise and advice to help customers meet their financial needs and goals. This role is responsible for serving customers directly, having needs-based conversations, including managing them through the associated property purchasing journey (with a focus on The Home Buyers Journey). These roles may also provide support to more junior solutions and service staff for more complex customer needs.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Requirements:

  • Prior experience in developing strong relationships in a customer-focused role
  • Significant experience in financial services, preferably within the retail banking sector
  • Excellent communication and interpersonal skills
  • Leadership and coaching capabilities
  • Experience in being an influential user and promoter of technology
  • Ability to multi-task, highly adaptable to change and ambiguity

Benefits

We offer a competitive salary, ranging from $80,000 to $120,000 per annum, depending on your level of experience. In addition, you will enjoy access to health and wellbeing services, discounts on selected products and services from ANZ and more.

Your Day-to-Day Responsibilities Will Include:

  • Acting as ANZ products initiator and role model,
  • Eagerly supporting the Branch Manager in delivering ANZ's retail strategy, in addition to day-to-day operations for the branch,
  • Meeting customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services,
  • Taking responsibility to 'know your customer' from a risk perspective,
  • Delivering the desired customer experience by adopting a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers

What You Will Bring:

To succeed in this role, you will ideally bring a combination of business acumen, technical skills and industry knowledge. You will have a proven track record of delivering results in a fast-paced environment, and be comfortable working in a dynamic team setting.



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