Business Transformation Specialist
6 days ago
Job Title: Business Analyst
Company: Halcyon Knights
Job Summary:
We are seeking a highly skilled Business Analyst to join our Contact Centre Platform Consolidation program. The successful candidate will be responsible for detailed analysis of the existing platforms and ensuring the new platform integrates seamlessly.
Key Responsibilities:
- Conduct thorough analysis of existing platforms to identify areas for improvement
- Develop and implement solutions to ensure seamless integration of new platforms
- Collaborate with stakeholders to elicit requirements and design solutions
- Provide expert documentation and communication skills to ensure effective stakeholder management
- Manage vendors and ensure successful project delivery
Requirements:
- Previous experience as a Business Analyst on a contact centre/platform migration
- Excellent experience in requirements elicitation, solution design, and stakeholder management
- Strong attention to detail and excellent documentation skills
- Expertise in tools including JIRA and Confluence
- Previous experience in Telco is highly regarded
What We Offer:
- 6 month daily rate contract with strong possibility for extension
- Very flexible working arrangements - hybrid model
- Excellent exposure to large-scale telco transformation
- Great company culture
- Opportunities for progression into different projects
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