Business Transformation Specialist

2 months ago


Melbourne, Victoria, Australia Halcyon Knights Full time

Job Title: Business Analyst

Company: Halcyon Knights

Job Summary:

We are seeking a highly skilled Business Analyst to join our Contact Centre Platform Consolidation program. The successful candidate will be responsible for detailed analysis of the existing platforms and ensuring the new platform integrates seamlessly.

Key Responsibilities:

  • Conduct thorough analysis of existing platforms to identify areas for improvement
  • Develop and implement solutions to ensure seamless integration of new platforms
  • Collaborate with stakeholders to elicit requirements and design solutions
  • Provide expert documentation and communication skills to ensure effective stakeholder management
  • Manage vendors and ensure successful project delivery

Requirements:

  • Previous experience as a Business Analyst on a contact centre/platform migration
  • Excellent experience in requirements elicitation, solution design, and stakeholder management
  • Strong attention to detail and excellent documentation skills
  • Expertise in tools including JIRA and Confluence
  • Previous experience in Telco is highly regarded

What We Offer:

  • 6 month daily rate contract with strong possibility for extension
  • Very flexible working arrangements - hybrid model
  • Excellent exposure to large-scale telco transformation
  • Great company culture
  • Opportunities for progression into different projects


  • Melbourne, Victoria, Australia Experis Full time

    Experis is embarking on a significant transformation project to enhance its current systems and streamline its operations. A key role has opened up for a Business Transformation Specialist to drive this large-scale transformation, shaping the technical landscape for years to come.This opportunity is a day rate contract, requiring the specialist to be onsite...


  • Melbourne, Victoria, Australia Experis Full time

    Experis is embarking on a significant transformation project to enhance its current systems and streamline its operations. A key role in this project is the Business Transformation Specialist, who will play a crucial part in driving this large-scale transformation and shaping the technical landscape for years to come.This opportunity is a day rate contract,...


  • Melbourne, Victoria, Australia Experis Full time

    Experis is seeking a skilled Business Transformation Specialist to drive a significant transformation project. The successful candidate will play a key part in shaping the company\u0027s technical landscape for years to come.This is a day rate contract opportunity, requiring the person to be onsite 2-3 days in a city fringe based office.Key responsibilities...


  • Melbourne, Victoria, Australia Experis Full time

    Experis is seeking a Business Transformation Specialist to drive a significant transformation project for a client. The successful candidate will play a key part in shaping the client's technical landscape for years to come.This opportunity is a day rate contract, requiring the individual to be onsite 2-3 days in a city fringe office. Key experience and...


  • Melbourne, Victoria, Australia Talent International Full time

    About the Opportunity:We are seeking an experienced Senior Business Transformation Specialist to join our Service Design team in Talent International. This is a 12-month contract with potential for extension, offering a unique opportunity to work on major transformation projects and develop your skills in business analysis, stakeholder management, and...


  • Melbourne, Victoria, Australia Granite Consulting Full time

    We are seeking a dynamic Business Transformation Specialist to join our client\u0027s team at Granite Consulting, a leading Healthcare/Pharmacy organisation. You will play a crucial part in a significant transformation by working closely with development teams and key stakeholders to enhance technology systems. Key Responsibilities:Collaborate with business...


  • Melbourne, Victoria, Australia Halcyon Knights Full time

    pHalcyon Knights is seeking a skilled Business Transformation Specialist to join their Contact Centre Platform Consolidation program. The ideal candidate will have experience in detailed analysis of existing platforms and ensuring seamless integration of new platforms./ppKey responsibilities include:/pp Conducting thorough analysis of current platforms/pp...


  • Melbourne, Victoria, Australia AECOM Full time

    AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise.We're seeking an experienced IT Business Transformation Specialist to join our team in Australia. As a key...


  • Melbourne, Victoria, Australia Halcyon Knights Full time

    Halcyon Knights is seeking a Business Transformation Specialist to lead the Contact Centre Platform Consolidation program. The ideal candidate will have experience in detailed analysis of existing platforms and ensuring seamless integration of new platforms.Key responsibilities include:Analysis of existing platforms and identification of areas for...


  • Melbourne, Victoria, Australia McGrathNicol Full time

    Company OverviewMcGrathNicol is a specialist advisory and restructuring firm helping businesses improve performance, manage risk, and achieve stability and growth.We are seeking an experienced Senior Analyst/Assistant Manager or Manager to join our Restructuring team in Melbourne. As part of our team, you will assist clients in restoring stability and...


  • Melbourne, Victoria, Australia Seven Consulting Full time

    Overview Seven Consulting, a renowned program delivery company in Australia, is seeking an experienced Transformational Change Specialist to join our team. As a key member of our Change Management Practice, you will play a crucial role in delivering high-quality change management services to our clients. With a strong focus on business improvement and...


  • Melbourne, Victoria, Australia Suburban Rail Loop Authority Full time

    About the OpportunityWe are seeking a highly skilled Business Transformation Consultant to join our team at Spark. As a key member of our organization, you will play a pivotal role in driving business transformation and process improvement initiatives across the company.Key Responsibilities:Lead and manage business transformation projects to drive process...


  • Melbourne, Victoria, Australia SS&C Bluedoor Pty Limited Full time

    Job DescriptionSS&C Bluedoor Pty Limited is seeking a highly skilled Enterprise Business Transformation Specialist to join our Portfolio and Business Planning function. As a key member of our team, you will play a crucial role in driving business transformation and process improvement initiatives across the organization.Key Responsibilities:Engage with...


  • Melbourne, Victoria, Australia VLine Full time

    About the RoleThe EPMO Specialist – Business & Technology plays a crucial role in ensuring V/Line's Business & Technology (B&T) projects deliver the intended value. This is achieved through the review of key project artefacts, provision of advice and support in resolving complex issues, effective stakeholder engagement and project assurance activities.Key...


  • Melbourne, Victoria, Australia Tideri Jobbörse Full time

    Business Analyst - Rostering and HR TransformationAt Tideri Jobbörse, we're seeking a skilled Business Analyst to play a key role in implementing rostering and HR transformation projects that drive operational excellence and enhance the employee experience across our retail network.Key Responsibilities:Lead and support the implementation of rostering...


  • Melbourne, Victoria, Australia Experis Full time

    Experis is seeking a highly skilled Senior Business Transformation Specialist to drive significant change and improvement within our client's operations. This exciting opportunity is a day rate contract, requiring the successful candidate to work onsite 2-3 days a week in a city fringe office.The ideal candidate will have extensive experience in business...


  • Melbourne, Victoria, Australia Microsoft Full time

    About the RoleWe are seeking a highly skilled Digital Transformation Specialist to join our team at Microsoft. As a Business Applications Sales Specialist, you will be working with the Victorian Government and Education customers to help them with their end-to-end transformation and new initiative needs.Key ResponsibilitiesManage customer relationships in...


  • Melbourne, Victoria, Australia Microsoft Full time

    OverviewWhy MicrosoftAt Microsoft, we empower innovators to collaborate, envision what can be, and take their careers to new heights. Our company is a world of possibilities, innovation, openness, and limitless thinking – a cloud-enabled world.The reinvention of business processes is a growth engine for Microsoft cloud services. Our mission in Microsoft...


  • Melbourne, Victoria, Australia Orion Innovation Full time

    About the RoleOrion Innovation is a global business and technology services firm that delivers game-changing business transformation and product development. We work with clients across various industries, including financial services, professional services, and more.Key ResponsibilitiesAct as an interface between project teams and business stakeholders to...


  • Melbourne, Victoria, Australia VLine Full time

    About the RoleThe EPMO Specialist – Business & Technology uses expertise in business transformation and ICT/digital delivery to ensure V/Line's Business & Technology (B&T) projects deliver the intended value.This is achieved through the review of key project artefacts, provision of advice and support in resolving complex issues, effective stakeholder...