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Guest Experience Ambassador

2 months ago


City of Clarence, Australia Travel + Leisure Co. Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Experience Host to join our team at Travel + Leisure Co. As a Guest Experience Host, you will be responsible for delivering exceptional experiences to our guests and promoting the benefits of vacation ownership with Club Wyndham.

Key Responsibilities
  • Generate sales appointments for our sales centers and via livestream
  • Establish commonality and build rapport with customers to ensure an exceptional experience is delivered
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
  • Clearly articulate the benefits of traveling within the Wyndham Destinations community
  • Meet targets and KPIs as set by the business
What You'll Bring
  • No experience required, but a genuine passion for customer service and the local area is essential
  • Excellent communication and interpersonal skills
  • Enthusiastic, self-motivated, and positive individual with immaculate presentation and professional grooming standards
  • High levels of computer literacy and previous experience with a PMS system (Opera) is advantageous
  • Ability to recognize and solve problems in the workplace and work a flexible schedule, including nights, weekends, public, and school holidays
About Us

Travel + Leisure Co. is a value-driven organization that promotes continual growth and development for its people. We offer a range of benefits, including discounted hotel stays, subsidized private health insurance, professional development funding, and performance-based incentives.

We are an equal opportunity employer and welcome applications from diverse candidates. If you require any reasonable accommodation to complete your application, please email your request to the relevant contact.