Applications Specialist Coordinator

8 hours ago


Perth, Western Australia Epiroc Full time
About the Role

Epiroc is seeking a skilled Applications Specialist Coordinator to join our team in Perth. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring timely resolution of issues, and driving operational excellence.

Key Responsibilities
  • Remote Support Activities: Utilize Epiroc's ticketing system to record, monitor, and analyze support requests and team performance.
  • Resource Allocation: Prioritize and allocate resources for applications support requests, ensuring timely resolution within agreed SLA timeframes.
  • Troubleshooting and Resolution: Collaborate with internal and external stakeholders to troubleshoot and resolve technical issues.
  • Customer Engagement: Regularly engage with customers to ensure their needs are met and provide exceptional support.
  • Knowledge Management: Maintain a repository of information and develop knowledge articles and quick reference guides.
  • Process Improvement: Implement systems and processes to drive operational excellence and continuous improvement.
  • Training and Development: Provide specialized training on product use, application, and maintenance.
  • Leadership and Support: Offer leadership and support to direct reports, including conducting regular performance reviews and promoting continual development and growth.
Requirements
  • Commitment to Safety: A strong commitment to working safely and looking after your colleagues.
  • Technical Knowledge: Previous experience working with Epiroc technology products (advantageous).
  • Industry Knowledge: Knowledge of mining and maintenance related practices and procedures.
  • Organizational Skills: High level of organizational and time management skills.
  • Communication Skills: Excellent customer and stakeholder relation skills.
  • Continuous Improvement: A passion to continuously improve yourself, your team, and Epiroc's products.
What We Offer
  • Remuneration Package: An excellent remuneration package.
  • Flexible Work Arrangements: Flexible work arrangements - 9 day fortnight or 2 days a week from home.
  • Global Opportunities: Support of a global company with unlimited career and mobility opportunities.
  • Employee Benefits: Company paid income protection and weeks paid parental leave for all new parents.
  • Training and Development: A huge array of training opportunities including internal product training, access to e-learning, and education assistance to study externally.
  • Values-Driven Company: Opportunity to be part of a values-driven company, committed to your professional development.


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