Automotive Service Expert

1 month ago


Melbourne, Victoria, Australia AUTOrecruit Full time

The role of Service Advisor is a key position in our busy team at AutoRecruit. As a Service Advisor, you will be the first point of contact for customers, ensuring they receive high-quality service and have a seamless experience throughout their visit.

You will work closely with our skilled technicians to ensure every customer is well-informed and their vehicles are maintained to the highest standards.

Key Responsibilities:

  • Greet customers and manage service bookings
  • Provide quotes, updates, and information on vehicle services and repairs
  • Liaise between customers and technicians to ensure timely, efficient service
  • Maintain a high level of customer satisfaction
  • Process orders, warranties, and payments

About You:

  • Previous experience in a Service Advisor or customer-facing role (automotive industry preferred)
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment with attention to detail
  • A customer-focused attitude and a passion for delivering exceptional service
  • Ideally familiar with ERA systems (though training will be provided if not)
  • A positive, team-oriented mindset

We believe in rewarding and recognising our people. With career progression opportunities, a fun and collaborative environment, and a focus on employee satisfaction, this is the perfect opportunity for someone looking to grow in the automotive industry.



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