Store Support Lead/2IC Position

3 weeks ago


Penrith Municipality, Australia TenTops Full time
Job Overview

We are seeking a highly skilled and motivated Store Support Lead to join our team at Ten Tops. As a Store Support Lead, you will play a pivotal role in driving sales, controlling expenses, and ensuring excellent customer service.

Key Responsibilities
  • Assist the Store Manager in directing Customer Service Assistants and leading Front End Operations.
  • Train staff on our Customer Service values and ensure each customer has a fast, friendly checkout experience.
  • Maintain the store's cleanliness, recovery, and readiness for customers at all times.
  • Perform SM duties in their absence and assist with payroll process and expense control.
  • Drive store sales, control expenses, and adhere to Standard Operating Procedures (SOP).
Essential Skills and Qualities
  • Communication Skills: Excellent communication skills with the ability to interact with customers and staff.
  • Leadership: Ability to lead, direct, and manage people.
  • Problem-Solving: Strong problem-solving skills with the ability to identify and execute merchandise layouts, staff schedules, and SOP.
  • Teamwork: Ability to work collaboratively as part of a team.
About Us

Ten Tops is a unique retail experience where everything is $10 or less. We are passionate about providing excellent customer service and creating a welcoming store environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about retail, we encourage you to apply for this exciting opportunity.



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